Choosing who installs and maintains your property's laundry is a decision your residents will feel every day, even if they never talk to you about it. These are the questions that really matter before signing.
Who bears the initial investment? If the provider asks you for capex up front, their incentive to keep the machines in good condition afterwards is lower than if that investment remains theirs. Who responds to the resident when something goes wrong: your reception team, or the provider directly? Every issue your team has to mediate is an issue that should never have reached your team.
Is there a single point of contact for design, installation, maintenance and management, or are there several providers to coordinate? And finally: can you see in real time what's happening with your commission and the actual use of the machines, or do you depend on a report that arrives whenever it arrives? The answers to these four questions say more about a laundry partner than any sales brochure.
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